Frequently Asked Questions (FAQ)
Welcome to Women Dress Shop! Below, you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact our customer service team at [email protected].
Product Questions
1. What types of products do you offer?
We offer a wide range of women’s clothing, including blouses, shirts, bottoms, casual dresses, occasion dresses, sweaters, sweatshirts, hoodies, skirts, and more. Our collection features styles like floral dresses, lace dresses, ruffle dresses, and smocked dresses.
2. Are your products available in different sizes?
Yes, we offer a variety of sizes to cater to different body types. Please refer to the size chart available on each product page for accurate measurements.
3. Do you offer plus-size options?
Currently, our size range is limited, but we are working on expanding our offerings to include plus-size options in the future.
Shipping & Delivery
1. What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and takes 10-15 business days after dispatch, and Free Shipping via EMS for orders over $50, which takes 15-25 business days after dispatch.
2. Do you ship internationally?
Yes, we ship worldwide, except for some remote areas in Asia and other regions. If you’re unsure whether we deliver to your location, please contact our customer service team.
3. How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your delivery.
Returns & Exchanges
1. What is your return policy?
You have 15 days from the date of receipt to return or exchange an item. The item must be in its original condition with all tags attached. For more details, please visit our Returns & Exchanges page.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order number and the reason for the return or exchange. We will guide you through the process.
3. Will I receive a refund for the shipping cost?
Shipping costs are non-refundable. However, if you received a defective or incorrect item, we will cover the return shipping costs.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure that your payment information is protected.
3. How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the “Account Settings” section.
Customer Support
1. How can I contact customer service?
You can reach our customer service team at [email protected]. We are here to assist you with any questions or concerns.
2. What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM (MST).
3. Can I visit your physical store?
Currently, we operate exclusively online. However, you can always reach out to us via email for any assistance.
Thank you for choosing Women Dress Shop. We hope this FAQ has answered your questions. If you need further assistance, please don’t hesitate to contact us!