Returns & Exchanges
At Women Dress Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Return & Exchange Policy
You may return or exchange items within 15 days of receiving your order. To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging. Please note that certain items may not be eligible for return or exchange (see below for details).
Return & Exchange Process
- Contact Us: To initiate a return or exchange, please contact our customer service team at [email protected] within 15 days of receiving your order. Provide your order number and the reason for the return or exchange.
- Receive Instructions: Our team will provide you with detailed instructions on how to return your item, including the return address and any necessary forms.
- Ship the Item: Pack the item securely in its original packaging and include all original tags and labels. Ship the item to the provided address using a trackable shipping method.
- Processing: Once we receive your returned item, we will inspect it and process your return or exchange within 5 business days.
Refund Information
Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed and reflected in your account. Shipping fees are non-refundable.
Non-Returnable Items
Due to hygiene reasons, the following items are non-returnable:
- Loungewear
- Smocked Dresses
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Women Dress Shop Team,
I would like to request a [return/exchange] for my recent order (Order #[Your Order Number]). Below are the details:
- Item(s) to Return/Exchange: [List the item(s) and their quantities]
- Reason for Return/Exchange: [Provide a brief explanation]
- Preferred Resolution: [Refund/Exchange for a different size or color]
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions or need further assistance, please feel free to contact us at:
Email: [email protected]
Address: 1347 Dye Street, Mesa, US 85205
We appreciate your understanding and cooperation. Thank you for shopping with Women Dress Shop!